twobrothers.com delightedly accepts returns on all new products purchased from the website. Within 7 days of invoice date, you may return any unopened item in its original packaging, for a refund. The shipping cost for the returns will have to be borne by you.
Any product returned that shows improper use, improper handling or physical damage; damaged / torn out box, missing manuals, parts and accessories will not be replaced and will be returned back to buyer without rendering a reason.Refund eligibility for returns is as follows:
Returned product reached us within 7 days of invoice date in its original packing and condition: Full refund, less 10% of sales price as restocking fees, less courier charges paid by us.
Returned product reached us within 7 days of invoice date, but shows improper use, improper handling or physical damage; damaged / torn out box, missing manuals, parts and accessories : No refunds and No returns allowed.
Returned product reached us after 7 days of invoice date: No refunds and No returns allowed.
Refunds will be given on items only and excludes labor or installation charges, shipping, or any other charges. All items must be returned in the original package, cannot be damaged or installed, and must be in original condition. All returned items must be sent freight prepaid through a recognized courier company. Note that we are not responsible for products being returned to us that are damaged mid-shipment.
For all returns, please email at:firstname.lastname@example.org . Provide a specific valid reason for your return. Include a copy of the original invoice in the package.